Terms of Service

1. Definitions

Defined words have the same meaning in the singular and the plural.

• "Account" means the account you create to use the Service, including its API Keys, settings, Plans and balances.
• "API" means the Sorsa application programming interfaces, including https://api.sorsa.io/v3 and any later versions.
• "API Key" means a credential we issue to you to authenticate API requests.
• "Bonus Requests" means additional Requests credited under Section 7.1.
• "Customer Content" means anything you, or anyone using your Account, submits to the Service, including request parameters (such as usernames, IDs, links and search queries), settings, form entries, support messages and files. Customer Content does not include Data.
• "Data" means any information the Service returns or makes available to you, including Public Data and Outputs.
• "Documentation" means our guides, API reference, specifications and other materials that describe the Service, including those at docs.sorsa.io.
• "Extra Requests Balance" means the prepaid balance in U.S. dollars described in Section 8.6.
• "Fees" means all amounts payable for the Service, including Plan fees and Extra Requests Balance top-ups.
• "Free Requests" means Requests we grant without charge, such as the allowance added when you sign up.
• "Outputs" means scores (including Sorsa Score), classifications, statistics, estimates and other analytics that the Service generates.
• "Plan" means a paid subscription or one-time purchase that gives you a number of Requests per month for a period, as described on our pricing page or in an agreement with us.
• "Public Data" means information that is publicly available on X and other public sources, such as public posts, profiles, follower and following relationships, lists, communities, Spaces, articles, engagement figures and related metadata.
• "Request" means one call to any API endpoint, counted as described in Section 8.2.
• "Sorsa Score" means the Sorsa Score and any related score, rating, tier or label that describes accounts or audiences.
• "Third-Party Services" means products, platforms, data sources and services that we do not own or control, including X, payment processors, sign-in providers and AI assistants.
• "X" means the platform operated by X Corp (formerly Twitter).

2. Eligibility, Business Use and Verification

2.1 Who may use the Service

You must be at least 18 years old and able to enter into a binding contract. You may not use the Service if we have terminated an Account of yours for breach of these Terms, or if Section 17.2 applies to you.

2.2 Business use

The Service is built for developers, businesses and researchers. By using it, you confirm that you use it for business, professional, research or development purposes. If mandatory consumer law applies to you nonetheless, Section 18.7 applies.

2.3 Accurate information and verification

You must give us accurate, complete and current information and keep it up to date. We may ask you to confirm your identity, your organisation, your payment method or how you use the Service, for example before we activate a Plan, raise a rate limit or grant academic access. We may refuse, limit or suspend the Service if you do not give us information we reasonably request, if the information is false, or if we cannot complete our checks.

3. The Service and Your Account

3.1 What the Service does

The Service gives read-only access to Public Data and Outputs through a REST API. It does not post, like, follow, send messages or take any other action on X, and it does not require, request or use your X account or credentials. The Service is designed to provide publicly available information only: it does not provide private messages or posts that their authors have limited to approved followers. What each endpoint returns is described in the Documentation and may change under Section 7.2.

3.2 Your Account

Some features require an Account. You can register with the methods we offer, such as email and password, Google, GitHub, Telegram or a crypto wallet, and we may change them. You may not create Accounts by automated means or under a false identity, or create more than one Account to obtain additional Free Requests, promotions or other benefits.

3.3 Account security and API Keys

You are responsible for keeping your sign-in credentials and API Keys confidential and secure, and for everything that happens under your Account and with your API Keys, whether or not you authorised it. Keep API Keys on your servers: do not put them in public code, browser or mobile apps or public repositories. If you suspect that a credential or API Key has been exposed or misused, roll or delete the key in the dashboard and tell us at contacts@sorsa.io straight away. Requests made with an exposed key before you roll or delete it count against your Account, and their cost is not refunded.

3.4 Your team, contractors and AI agents

You may let your employees and contractors use your Account and API Keys, and you may connect API Keys to software, scripts and AI agents (for example through our MCP server or agent skill), in each case only for your purposes and in line with these Terms. Every Request made with your API Keys is your Request, whoever or whatever sends it, and you are responsible for the acts and omissions of everyone and everything that uses your Account or API Keys as if they were your own. Do not share API Keys with anyone else, and do not sell, rent or transfer them.

3.5 Free Requests

New Accounts may receive a one-time allowance of Free Requests (currently 100). Free Requests already added to your Account do not expire. We may change or end the free allowance for new Accounts at any time, limit it to one per person or organisation, and remove Free Requests obtained through multiple, automated or false Accounts or other abuse. Free Requests have no cash value, and the Uptime Guarantee in Section 7.1 does not apply to them.

3.6 Beta and preview features

We may offer features marked as beta, preview, experimental or similar. They are provided as they are, may change or end at any time, may not be covered by the Documentation, and are excluded from the Uptime Guarantee.

3.7 Open-source tools

Code we publish under an open-source licence, such as our MCP server and agent skill, is governed by that licence. Your use of the API through that code is governed by these Terms.

3.8 Access for the period you buy

Fees pay for access to the Service, and to the Requests included in your Plan, for the period you buy. They are owed whether or not you use the Service during that period. Making the Service available to you for the period is full performance of our obligations for that period, subject to Section 7.1, and unused access or Requests are not grounds for a refund, credit or extension.

4. Licence and Intellectual Property

4.1 Our rights

We and our licensors own all rights, title and interest in and to the Service, the API, the Documentation, Sorsa Score, our scoring methods, models, algorithms, response formats, software, designs, trademarks and logos, and all improvements to them. Apart from the licence in Section 4.2, these Terms do not grant you any rights in them. Public Data is not ours: see Section 6.1.

4.2 Your licence

Subject to these Terms and to payment of the Fees, we grant you a limited, worldwide, non-exclusive, non-transferable, non-sublicensable and revocable licence, for as long as your Account remains active, to:

(a)access and use the Service and the API;

(b)use the Documentation to build and maintain your integrations; and

(c)use Outputs, and use Data to the extent of any rights we have in it, in your own products, services, research and internal operations, including products and services you offer to your own users.

4.3 Restrictions

You must not, and must not allow or help anyone else to:

(a)copy, modify, translate or create derivative works of the Service, the API or the Documentation, except where the law expressly allows it despite this restriction;

(b)reverse engineer, decompile, disassemble or try to discover the source code, models or underlying methods of the Service or Sorsa Score, except where the law expressly allows it despite this restriction;

(c)bypass, disable or interfere with rate limits, quotas, usage metering, authentication, security or other technical controls, or use several Accounts or API Keys to get around the limits of your Plan;

(d)run or publish benchmarks, performance or load tests or comparisons of the Service without our prior written consent;

(e)use the Service to build, train or improve a product or service that competes with the Service, or to copy our features, Sorsa Score or other Outputs;

(f)resell, rent, sublicense or otherwise provide the API, API access or your API Keys to anyone else, or offer the Data as a standalone data feed, dataset or API that substitutes for the Service, without our prior written consent (building your own product that uses the Data is allowed under Section 4.2);

(g)extract data from the Service other than through the API and the interfaces we provide, for example by automated collection from our dashboard, Playground or free tools (reading our website and Documentation, including with AI assistants and search engines, is welcome);

(h)remove, alter or obscure proprietary notices, labels or attributions; or

(i)use our names, logos or trademarks without our prior written consent, except to state truthfully that your product uses Sorsa API.

4.4 Attribution for Sorsa Score

If you publicly display, publish or redistribute a Sorsa Score, or a value substantially derived from one, you must clearly credit Sorsa, for example "Score by Sorsa" or "Powered by Sorsa". Credit for other Data and Outputs is welcome but not required.

4.5 Feedback

If you send us ideas, suggestions or other feedback about the Service, we may use them for any purpose without any obligation or payment to you.

5. Using the Service and the Data

5.1 Any lawful purpose

You may use the Service and the Data for any lawful purpose, subject to these Terms.

5.2 Your responsibility for your use

You decide what to request through the Service and what to do with the Data, and you are solely responsible for those decisions. In particular, you are responsible for:

(a)complying with all laws that apply to you and to your use of the Data, including data protection, privacy, consumer protection, marketing, intellectual property and anti-discrimination laws;

(b)complying with any agreement you have entered into with others, and with the terms, policies and rules of X and of any other platform or service that apply to you or to your use of the Data;

(c)having a lawful basis for any processing of personal data you carry out, giving any notices, obtaining any consents and honouring any rights of the people the Data relates to, and keeping the Data you store secure;

(d)obtaining any permissions you need to use, publish or redistribute content contained in the Data; and

(e)the products, services and decisions you build or make with the Data, and what you tell your own users about them.

We do not monitor or approve your use of the Data and have no obligation to do so.

5.3 What you must not do

You must not use the Service, the Data or the Outputs to:

(a)break any law or regulation, or help anyone else to do so;

(b)stalk, harass, threaten, intimidate or dox anyone, or incite violence;

(c)unlawfully discriminate against anyone;

(d)decide, or help decide, a person's eligibility for credit, insurance, employment, housing or any other purpose regulated by consumer reporting laws such as the U.S. Fair Credit Reporting Act;

(e)infringe or misappropriate anyone's intellectual property, privacy or other rights;

(f)circumvent the access controls, rate limits or authentication of X or of any other platform, or store, publish or redistribute Data in breach of the terms, policies or rules of X or of any other platform that apply to you;

(g)engage in fraud, phishing, spam or other deceptive practices, or present Data or Outputs as coming from X or as endorsed by X Corp or by us;

(h)send malware or harmful code, probe or attack our systems or other customers' Accounts, or place an unreasonable load on the Service; or

(i)do anything listed in Section 4.3.

5.4 Rate limits

Each API Key may send Requests up to the rate limit that applies to your Plan, as set out in the Documentation or agreed with us in writing. We may apply quotas, throttling and other technical controls to protect the Service and our customers. Requests above a rate limit may be rejected; rejected Requests are not counted, and a rejection is not a breach of our obligations.

5.5 Data we may withhold or remove

We may decline to return, restrict, remove or stop processing any Data, at any time and without liability, if we believe in good faith that this is required or advisable to comply with the law, a court order or a request from an authority, to respond to a complaint or objection from a person the Data relates to or from a rights holder, to protect the Service, or because a source has changed or restricted what it makes available. If we tell you that specific Data you obtained from the Service must be deleted to comply with the law or a court order, you must delete it, together with any copies you control, within the time we reasonably set.

5.6 Monitoring and enforcement

We may monitor the use of the Service, such as Request volumes, endpoints, parameters and error rates, to operate, secure and bill for it, to prevent abuse and to check compliance with these Terms. If we reasonably believe that you have breached Section 4.3 or this Section 5, we may take any action under Section 13, and we may cooperate with law enforcement, regulators and courts, including by disclosing information about you as described in our Privacy Policy.

5.7 Reports and complaints

Anyone may report suspected misuse of the Service, or raise a concern about Data relating to them or to their rights, by writing to contacts@sorsa.io.

6. Public Data and Outputs

6.1 Public Data belongs to others

Public Data is created and published by third parties. We do not claim ownership of the content in Public Data and we do not grant you any licence to that content; its authors and other rights holders may have rights in it. Public Data may be inaccurate, incomplete, offensive, harmful or unlawful, and we do not review, verify or endorse it. You use it at your own risk.

6.2 No guarantees about Data

Data reflects what was available from the relevant source when it was retrieved, as processed by our systems. Posts and profiles may be edited, deleted, restricted or suspended at any time, figures change constantly, and a source may limit or change what it makes available. We do not guarantee that any Data or Output is accurate, complete, current, available, consistent over time or fit for any purpose, and changes in Data are not grounds for a refund, credit or compensation.

6.3 Outputs are estimates

Sorsa Score and other Outputs are estimates produced from incomplete and imperfect data by methods that we may change at any time. They may vary between requests and over time, may differ from other services or from your own analysis, and cover only the accounts and sources our methods include. Such variance is part of the Service, not a defect, and is not grounds for a refund, credit or compensation. You must decide yourself whether an Output suits your purpose before relying on it.

6.4 No advice

Nothing in the Service is financial, investment, legal, tax or other professional advice, or a recommendation about any account, asset or project. You are solely responsible for the decisions you make using the Service.

6.5 Third-party sources

The Service depends on Third-Party Services and sources that we do not control. They may change, restrict, block or discontinue access, change their data, or have outages. We are not responsible for them, and such events are not grounds for a refund, credit or compensation.

7. Service Availability and Changes

7.1 Uptime Guarantee

(a)Uptime Commitment. On every paid plan, we commit that the API endpoints at api.sorsa.io (the "Sorsa API") will be available at least 99.9% of the time in each calendar month (the "Uptime Commitment"). "Monthly Uptime" is the number of minutes in a calendar month (UTC) minus the minutes of Downtime, divided by the number of minutes in that month. The Uptime Commitment covers paid plans bought by card or cryptocurrency, monthly or yearly. It does not cover the free requests granted at signup or any other free or trial access.

(b)Downtime. "Downtime" means a period of at least five (5) consecutive minutes in which the Sorsa API does not accept requests: our availability checks, sent with a valid API key, receive server errors (HTTP 5xx), authentication errors or no response within thirty (30) seconds, as confirmed by a repeat check. Downtime is measured by our monitoring systems.

(c)Exclusions. Downtime does not include any unavailability, errors, delays or incomplete results caused by:

(i)X Corp or the X platform, including their outages, errors, slowdowns, rate limits, blocks or other access restrictions, and changes to their products, interfaces, policies or data;

(ii)scheduled maintenance announced at least twenty-four (24) hours in advance by email or in the dashboard;

(iii)your systems, network, code or integrations, invalid requests, requests above your rate limit or beyond your available requests, or use of the Service in breach of these Terms;

(iv)endpoints or features marked as beta, preview or experimental;

(v)factors outside our reasonable control, including force majeure events and internet access or related problems beyond our network; or

(vi)suspension or termination of your Account under these Terms.

(d)Bonus Requests. If Monthly Uptime in a calendar month falls below 99.5%, you are eligible for additional API requests ("Bonus Requests") equal to ten percent (10%) of the monthly request allowance of the paid plan that was active on your Account when the Downtime occurred (for a yearly plan, its monthly request allowance). This is the maximum for any calendar month. No Bonus Requests are due for a month with Monthly Uptime of 99.5% or higher.

(e)Claims. To receive Bonus Requests, contact us at contacts@sorsa.io or through a support ticket in your dashboard within thirty (30) days after the end of the calendar month in which the Downtime occurred. Include the email address of your Account and the approximate dates and times of the Downtime. We will check your claim against our monitoring records and, if Monthly Uptime was below 99.5%, add the Bonus Requests to your Account within ten (10) business days after we receive your claim.

(f)Using Bonus Requests. Bonus Requests can be used on every endpoint, like the requests included in your plan. They are valid for thirty (30) days after they are added and can be used only while you have an active paid plan. Bonus Requests have no cash value and cannot be refunded, paid out, transferred to another Account, or exchanged for money, an Extra Requests Balance or any other credit. Bonus Requests are forfeited if you do not have an active paid plan when they would be added, or if your Account is suspended or terminated.

(g)Sole Remedy. Bonus Requests under Section 7.1(d) are your sole and exclusive remedy for any failure to meet the Uptime Commitment and for any unavailability, interruption, latency, error or other performance issue of the Service. Except for Bonus Requests, such issues are not grounds for a refund, credit or compensation. Nothing in this Section 7.1 increases our liability under Section 15.

(h)Start Date. The Uptime Commitment applies only to Downtime that occurs on or after the date this Section 7.1 takes effect.

(i)Precedence and Custom Service Levels. If any other provision of these Terms conflicts with this Section 7.1, this Section 7.1 prevails to the extent of the conflict. Any other service level applies only under a separate written agreement signed by both parties, which prevails for the plans it covers.

7.2 Changes to the Service

We may add, change, deprecate, restrict or remove endpoints, parameters, response formats, features, data sources, rate limits or other parts of the Service at any time, including when a source changes what it makes available. Where practicable, we will give reasonable advance notice of changes that are likely to break existing integrations, in the dashboard, in the Documentation or by email, but we do not promise any notice period or backward compatibility. You are responsible for maintaining your integrations. Such changes are not grounds for a refund, credit or compensation.

7.3 No reliance on future features

Your purchase is not conditional on any future feature, endpoint or improvement, or on any statement about our plans, roadmap or upcoming releases.

7.4 Ending the Service or a Plan

If we stop offering a Plan, your current Plan continues until the end of the period you have paid for and then ends; we will tell you which Plans remain available. If we stop providing the Service as a whole before the end of a period you have paid for, we will refund the unused part of the prepaid Plan fees for that period on a pro-rata basis, together with any remaining Extra Requests Balance. This is your sole remedy if we stop providing a Plan or the Service.

8. Plans, Billing and Payments

8.1 Plans and Fees

Plans, prices and what each Plan includes are shown on our pricing page and in the dashboard when you buy, unless we agree otherwise in writing. Fees are payable in advance, in U.S. dollars, by card or cryptocurrency through our third-party payment processors. We do not store full card numbers or card security codes. You must keep your billing information accurate and use only payment methods you are authorised to use.

8.2 Requests

(a)One Request is counted for each call to any API endpoint, whatever data it returns. Requests that fail with an error are not counted.

(b)Each Plan includes a number of Requests per month. The allowance refreshes at the start of each monthly cycle, for card and cryptocurrency Plans alike. Requests included in a Plan do not roll over: those left unused at the end of a cycle expire. Free Requests do not expire.

(c)A yearly Plan includes the same monthly allowance as the monthly version of that Plan, refreshed every month. It does not provide twelve months of Requests at once.

(d)When you have Requests from more than one source, the Requests that expire first are used first.

(e)When your Account has no Requests left and no Extra requests available under Section 8.6, the API rejects further Requests with an error until Requests become available again, for example when your next cycle starts, after an upgrade or when you switch on Extra requests.

(f)Your remaining Requests and when they expire are shown in the dashboard and through the API's usage endpoint. Our usage records are conclusive unless you show that they are wrong.

8.3 Upgrades and downgrades

(a)An upgrade is the purchase of a new Plan at its full price. It takes effect at once and starts a new cycle with the new Plan's full allowance; Requests left from your previous Plan stay available until they expire. If you upgrade from a yearly Plan, the months you have already paid for keep adding their monthly Requests until the end of that year, and the yearly Plan does not renew.

(b)A downgrade takes effect at your next renewal.

(c)You can hold one Plan at a time, bought by card or by cryptocurrency. The number of Requests you get changes only through an upgrade or a downgrade, or through Extra requests.

8.4 Card subscriptions and automatic renewal

(a)A Plan bought by card is a subscription. It renews automatically at the end of each monthly or yearly period, for a period of the same length, at the price of your Plan at renewal (subject to Section 8.10), until you cancel.

(b)By starting a subscription, you authorise us and our payment processors to charge your payment method for each renewal and for any other Fees you incur, until you cancel. If a charge fails, we may retry it, ask you to update your payment method, and suspend the Plan until payment succeeds.

(c)You can cancel at any time in the dashboard, under Billing. Cancelling stops future renewals; your Plan stays active until the end of the period already paid for, and Fees for that period are not refunded. To avoid a renewal charge, cancel before the renewal date shown in the dashboard. A cancellation made after a renewal has been charged takes effect at the end of that renewed period.

(d)We send reminders before a renewal where the law requires them. Otherwise, renewals do not depend on any reminder from us.

8.5 Cryptocurrency payments

(a)A Plan bought with cryptocurrency is a one-time purchase for one month or one year. It does not renew, so there is nothing to cancel. You may pay for several periods ahead.

(b)A Plan starts when the payment is confirmed on the blockchain and credited by our payment processor. Accepted currencies and networks, exchange rates and how long an invoice stays valid are set by the processor at the time of payment.

(c)You are responsible for network fees and for sending the exact amount, in a supported currency and on a supported network, to the address shown, before the invoice expires. We are not responsible for payments sent to a wrong address or network, in an unsupported asset, in a wrong amount or after the invoice has expired, and we may be unable to recover or return them.

(d)We aim to remind you before a cryptocurrency Plan ends, but it ends on its end date whether or not a reminder reaches you.

(e)Cryptocurrency payments are final and non-refundable.

8.6 Extra requests (pay as you go)

(a)Extra requests let your API calls continue after the Requests included in your Plan run out. They are available only while you have an active paid Plan, and only when you switch them on under Billing.

(b)Extra requests are paid from your Extra Requests Balance: a prepaid balance in U.S. dollars that you top up by card or cryptocurrency, in amounts no lower than the minimum shown in the dashboard.

(c)Each extra Request is charged at the extra-Request price of your current Plan, as shown on our pricing page and in the dashboard; a yearly Plan uses the price of its monthly version. If your Plan changes, the new price applies from the moment the change takes effect, and earlier charges are not recalculated.

(d)Extra requests pause when they are switched off, when the balance is too low for the next Request, when the spending limit for the current monthly cycle is reached, or when you have no active paid Plan. You set the spending limit in the dashboard, where a default applies until you change it. The limit resets with each monthly cycle, and a top-up does not lift it.

(e)The Extra Requests Balance does not expire while your Account exists. It can be spent only on extra Requests. It is not a deposit, e-money or stored value, earns no interest, and cannot be withdrawn, refunded, transferred to another Account or exchanged for cash, except as set out in Sections 7.4 and 13.4(b).

(f)If we offer automatic top-ups and you switch them on, you authorise us and our payment processors to charge your saved payment method the amount you choose each time your balance falls below the threshold you set, until you switch automatic top-ups off.

8.7 No refunds

All Fees, top-ups and other payments are non-refundable to the fullest extent permitted by law, except as expressly stated in Sections 7.4 and 13.4(b). Without limiting this, there are no refunds, credits or compensation when:

• you did not use, or only partly used, the Service or your Requests during a period;
• you forgot to cancel before a renewal;
• you are dissatisfied with Data or Outputs, or they changed or varied;
• a Third-Party Service changed, restricted access or was unavailable;
• the Service had downtime, interruptions, latency or errors, except for Bonus Requests under Section 7.1;
• an endpoint or feature was changed, deprecated or removed;
• your API Keys were exposed, shared or misused;
• you changed your mind or found another service; or
• Requests, Bonus Requests or an Extra Requests Balance remain unused when your Account is closed, suspended or terminated.

This Section is subject to any non-waivable rights you have under mandatory consumer protection law.

8.8 Taxes

Fees do not include taxes. You are responsible for all taxes, duties and levies on your purchases, other than taxes on our net income. If we are required to collect a tax, we may add it to the Fees.

8.9 Price changes

We may change our prices at any time. New prices apply to purchases, top-ups and cryptocurrency Plans bought after the change, and to every extra Request charged after the change, whenever the Extra Requests Balance that pays for it was added. Subject to the price lock in Section 8.10, a new price applies to an active subscription from its first renewal after the change, and we will tell you about the change in advance where the law requires it.

8.10 Price lock

While your subscription to a plan stays active and renews without a break, the price of that plan does not go up for you. If you cancel, switch to another plan or let your subscription lapse, the prices current at that time apply.

8.11 Chargebacks and payment disputes

If you believe a charge is wrong, you must first contact us at contacts@sorsa.io and follow Section 18.1 before starting a chargeback or payment dispute. A chargeback or dispute started without doing so, or on grounds inconsistent with these Terms (for example non-use of a Service that was available to you, dissatisfaction with Data, downtime, changes to the API, or "unauthorised" charges for a subscription you validly started and did not cancel), is a material breach of these Terms. In that case we may suspend or terminate your Account and API Keys, recover from you the disputed amount, any chargeback and processing fees and our reasonable costs, refuse future service to you and to related Accounts, and use any other remedy available to us. Nothing in this Section limits non-waivable rights under mandatory consumer law.

8.12 Promotions and academic access

We may offer discounts, promotional Requests, academic access, trials and similar benefits at our discretion. They may come with additional conditions stated when they are offered, may be changed or withdrawn for future periods, have no cash value, cannot be transferred, and may be revoked if they were obtained with false information or through abuse. Academic access is granted case by case, for the project and the period we approve, and may end if the project or the information you gave us changes.

9. Support, Customer Content and Confidentiality

9.1 Support

We provide support through the dashboard, by email and through other channels we offer; the level of support depends on your Plan. Do not send us passwords, private keys, seed phrases, full card numbers or sensitive personal data through support channels, and do not share confidential information that you are not allowed to share.

9.2 Customer Content

You keep your rights in Customer Content. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, process, transmit and use Customer Content to provide, secure, support, bill for and improve the Service, and to comply with the law. You confirm that you have all the rights needed to give us Customer Content and this licence, and that our use of it as these Terms allow will not breach any law or anyone's rights.

9.3 Service and usage information

We may collect and use information about how the Service is used, such as Request counts, endpoints, performance and errors, to provide, secure, bill for and improve the Service. We may create aggregated or de-identified information that does not identify you or any individual, and use it for any purpose.

9.4 Confidentiality

Non-public information we share with you, such as custom pricing, contract terms, unreleased features and security information, is confidential. You may use it only to evaluate and use the Service, and you must not disclose it, except to your personnel and advisers who need to know it and are bound by confidentiality, or where the law requires.

10. Personal Data

10.1 Privacy Policy

Our Privacy Policy describes how we collect and use personal data about you and about people whose public information is available through the Service.

10.2 Roles

(a)You decide what Data to request and how to use it. For the Data you request, receive, store and use, you are an independent controller, or the equivalent under the law that applies to you.

(b)When we retrieve, process and deliver Data in response to your Requests, we do so on your behalf and on your instructions, which consist of your Requests, your settings and these Terms. To that extent we act as your processor or service provider, and Section 10.3 applies.

(c)We act as an independent controller when we process personal data for our own purposes, as described in our Privacy Policy, including operating, securing and improving the Service, keeping request logs and responses for the periods stated there, preventing abuse, billing, handling objections and complaints, complying with the law, and building and maintaining Sorsa Score.

10.3 Our commitments when we act on your behalf

When Section 10.2(b) applies, we will:

(a)process personal data only on your instructions under Section 10.2(b), unless the law requires otherwise, in which case we will tell you before processing unless the law prohibits it;

(b)make sure the people we authorise to process it are bound by confidentiality;

(c)maintain appropriate technical and organisational security measures, including encryption in transit and access controls;

(d)engage sub-processors, such as hosting and infrastructure providers, only under written terms that protect personal data at least as well as this Section. You authorise their use. We will give you our current list on request, and if you ask us in writing we will tell you about intended changes in advance so that you can object; if we cannot address a reasonable objection, your remedy is to stop using the Service and close your Account;

(e)taking into account the nature of the processing, reasonably help you to respond to requests from individuals and to meet your obligations on security, breach notification and impact assessments;

(f)notify you without undue delay after becoming aware of a personal data breach affecting such data;

(g)delete such data at the end of the retention periods stated in our Privacy Policy, unless the law requires us to keep it;

(h)make available the information reasonably needed to show compliance with this Section by answering your written questions, no more than once a year unless a regulator requires more, and allow audits where the law requires them, on reasonable notice, at your cost and subject to confidentiality; and

(i)where personal data is transferred across borders in a way that requires a transfer mechanism, rely on a mechanism the law recognises.

A signed data processing agreement, including standard contractual clauses where needed, is available on request at contacts@sorsa.io.

10.4 Your commitments

You are responsible for making sure that your Requests and your own processing are lawful, including having a lawful basis, giving notices and handling the requests of individuals about Data you hold. Customer Content should not include special categories of personal data, or personal data of children, unless that is necessary for your use of the Service.

11. No Affiliation with X

Sorsa is independent. We are not affiliated with, endorsed by or sponsored by X Corp or any of its affiliates. X and the X logo are trademarks of X Corp, and other names and marks belong to their owners. We refer to them only to identify the sources and services involved.

12. Third-Party Services

The Service may link to or work with Third-Party Services, including sign-in providers, payment processors and AI assistants or other tools that you connect to the API. Your use of them is governed by their own terms and privacy policies, and data you send to them, including Data you pass to an AI assistant, is handled by them, not by us. We are not responsible for Third-Party Services and give no warranty about them.

13. Term, Suspension and Termination

13.1 Term

These Terms apply from the moment you accept them until your Account is closed or terminated, and to any later use of the Service.

13.2 Closing your Account

You may stop using the Service at any time and cancel subscriptions under Section 8.4. You can delete your Account in the dashboard settings. Deletion stops your API Keys at once and permanently removes any remaining Requests, Bonus Requests and Extra Requests Balance, which are not refunded.

13.3 Suspension

We may suspend or limit your Account, your API Keys or any part of the Service, at once and with or without notice, if:

(a)you breach these Terms, or we reasonably suspect that you have;

(b)a payment is overdue, fails or is disputed;

(c)your use poses a security risk, may harm the Service, our customers or third parties, or may expose us or others to legal liability, regulatory action or claims;

(d)we receive a complaint, objection, order, request from an authority or rights claim that we reasonably consider requires it;

(e)we cannot complete verification under Section 2.3; or

(f)the law or sanctions require it.

Where appropriate, we will restore access once the reason is resolved. A suspension does not extend your Plan or entitle you to a refund or credit.

13.4 Termination by us

(a)We may terminate your Account and these Terms at once by notice if you materially or repeatedly breach them, if any ground in Section 13.3(c) to (f) is serious or continues, or if the law requires it.

(b)We may also terminate your Account for any other reason by giving you at least thirty (30) days' notice. In that case we will refund the unused part of any prepaid Plan fees for the period after termination, on a pro-rata basis, together with any remaining Extra Requests Balance.

13.5 Effect of termination

When your Account ends for any reason: your licence and access end; your API Keys stop working; any amounts you owe become due at once; and, except under Sections 7.4 and 13.4(b), no Fees are refunded and any remaining Requests, Bonus Requests and Extra Requests Balance can no longer be used. We delete or anonymise your data as described in our Privacy Policy. Sections 1, 3.3, 3.4, 4.1, 4.3 to 4.5, 5.2, 5.5, 6, 8.7, 8.8, 8.11, 9.2 to 9.4, 10, 13.5 and 14 to 22 survive, together with any other provision that by its nature should survive.

14. Disclaimer of Warranties

EXCEPT FOR THE UPTIME COMMITMENT IN SECTION 7.1, THE SERVICE, THE DATA AND THE OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES AND CONDITIONS, INCLUDING ANY WARRANTY OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY OR QUIET ENJOYMENT, AND ANY WARRANTY ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, THAT ANY DATA OR OUTPUT WILL BE ACCURATE, COMPLETE OR AVAILABLE, OR THAT THE SERVICE WILL MEET YOUR REQUIREMENTS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM US OR THROUGH THE SERVICE CREATES ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

15. Limitation of Liability

15.1 Excluded damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER WE NOR OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, CONTRACTS, ANTICIPATED SAVINGS, GOODWILL OR DATA, OR THE COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO THE SERVICE, THE DATA, THE OUTPUTS OR THESE TERMS, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, INCLUDING CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR STATUTE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

15.2 Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE, THE DATA, THE OUTPUTS OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU ACTUALLY PAID US IN THE THREE (3) MONTHS BEFORE THE EVENT THAT GAVE RISE TO THE FIRST CLAIM, AND (B) ONE HUNDRED U.S. DOLLARS (USD 100).

15.3 Basis of the bargain

These limits apply even if a limited remedy fails of its essential purpose. They are an essential basis of the bargain between you and us: our prices reflect them, and we would not provide the Service without them.

15.4 What is not limited

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under the law that applies, such as liability for fraud, or for death or personal injury caused by negligence. Nothing in this Section 15 limits your obligation to pay Fees or your obligations under Sections 4.3, 5, 9.4 and 16.

16. Indemnification

16.1 Your indemnity

You will defend, indemnify and hold harmless Sorsa, our affiliates, and our and their officers, directors, employees, agents and contractors (the "Indemnified Parties") from and against all claims, demands, investigations and proceedings brought by third parties, including platforms, people the Data relates to, rights holders and regulators, and all resulting losses, damages, fines, penalties, settlements, costs and expenses (including reasonable legal fees), arising out of or relating to:

(a)your use of the Service, the Data or the Outputs, including how you collect, store, combine, publish, transfer or otherwise process Data;

(b)your breach of these Terms, of any law, or of the terms, policies or rules of X or of any other platform that apply to you;

(c)Customer Content;

(d)your products, services, applications and AI agents, and your dealings with your own users and customers; or

(e)any use of your Account or API Keys.

16.2 Procedure

We will tell you about a claim we want you to defend; a delay in telling you relieves you of your obligations only to the extent it prejudices you. We may choose to control the defence and settlement of any claim ourselves, at your cost and with counsel of our choice, and you must cooperate with us. You may not settle any claim in a way that imposes an obligation or admission on an Indemnified Party without our prior written consent.

16.3 Enforcement

Each Indemnified Party may enforce this Section 16 directly.

17. Compliance with Laws, Sanctions and Export Controls

17.1 Compliance

You will comply with all sanctions, export control, anti-money laundering and anti-corruption laws that apply to you and to your use of the Service.

17.2 Countries, regions and persons we do not serve

You confirm that neither you, nor anyone who owns or controls you or uses the Service on your behalf:

(a)is located in, organised under the laws of or ordinarily resident in a country or region we do not serve, which currently are Cuba, Iran, North Korea, Syria, and the Crimea, so-called Donetsk People's Republic and so-called Luhansk People's Republic regions of Ukraine;

(b)is named on, or is owned or controlled by anyone named on, a sanctions or restricted-party list maintained by the United Nations, the United States, the European Union, the United Kingdom or the British Virgin Islands; or

(c)is acting for or on behalf of a person described in (a) or (b).

17.3 Our rights

You must not use, export, re-export or provide the Service or the Data in breach of this Section. We may change the list of countries and regions we serve, and we may suspend or terminate the Service under Section 13, without liability, to comply with this Section.

18. Disputes

18.1 Talk to us first

Before starting any legal proceeding, arbitration, chargeback or payment dispute about the Service or these Terms, you must send a written notice to contacts@sorsa.io that describes the dispute and the remedy you want, and give us thirty (30) days from its receipt to try to resolve it in good faith. Time limits for bringing claims are paused while this period runs. This Section does not prevent anyone from reporting a matter to, or cooperating with, a regulator or other public authority, or from seeking urgent relief under Section 18.5.

18.2 Governing law

These Terms, and any dispute or claim (including any non-contractual dispute or claim) arising out of or in connection with them or the Service, are governed by the laws of Singapore, without regard to conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

18.3 Arbitration

Any dispute, controversy or claim arising out of or in connection with these Terms or the Service, including any question about their existence, validity, scope, termination or arbitrability, that is not resolved under Section 18.1 will be finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) under the SIAC Arbitration Rules in force when the arbitration starts. The seat of arbitration is Singapore. The tribunal will consist of one arbitrator. The arbitration will be conducted in English and, where the rules allow and the tribunal agrees, on documents and by video conference. The arbitration, the award and everything disclosed in it are confidential, except as needed to enforce the award or as the law requires. Judgment on the award may be entered in any court that has jurisdiction.

18.4 Individual claims only

To the maximum extent permitted by law, you and we may bring claims against each other only individually, and not as a claimant or class member in any class, collective, consolidated, mass or representative proceeding or arbitration. The arbitrator may not consolidate the claims of different customers or award relief to anyone other than the individual parties. If this Section 18.4 is found unenforceable for a particular claim, that claim, and only that claim, must be brought in the courts of Singapore. You and we each waive any right to a jury trial.

18.5 Exceptions

Nothing in this Section 18 prevents either party from seeking urgent injunctive or other interim relief from a competent court to protect its intellectual property, confidential information, systems or data, or to stop unauthorised use of the Service, or prevents us from bringing a claim for unpaid Fees in any competent court.

18.6 Time limit

To the maximum extent permitted by law, any claim against us must be started within one (1) year after it arose, failing which it is permanently barred.

18.7 Consumers

If you are a consumer and the law of the country where you live gives you rights that cannot be excluded by contract, including the right to bring proceedings in your local courts or the protection of its mandatory consumer rules, nothing in these Terms takes those rights away.

19. Marketing and References

We may name you, and show your company name and logo, as a customer on our website and in marketing materials. If you would like us to stop, write to contacts@sorsa.io and we will stop using them in new materials within a reasonable time.

20. Changes to These Terms

20.1 How we change them

We may change these Terms from time to time, for example to reflect changes to the Service, our prices or the law. We will post the new version on this page with its date. If a change is material, we will also tell you in advance by email or in the dashboard, giving you reasonable time to review it before it takes effect, unless the change is required by law or concerns a new feature, in which case it may take effect sooner.

20.2 Changes apply forward

Changes apply only from their effective date. They do not apply to a dispute that arose, or to a claim that was notified, before that date; those remain subject to the version in force at the time.

20.3 If you do not agree

If you do not agree to a change, you must stop using the Service, and cancel any subscription, before the change takes effect. If you keep using the Service after that date, you accept the changed Terms.

21. General

21.1 Entire agreement

These Terms, together with any agreement signed by you and us and the documents they refer to, are the entire agreement between you and us about the Service, and they replace all earlier agreements, proposals and statements about it. Except where these Terms refer to them, such as Plan details on our pricing page, statements on our website, in marketing materials, in the Documentation or in conversations with us are not promises and do not form part of these Terms. You confirm that you have not relied on any statement or representation that is not set out in these Terms.

21.2 Order of precedence

If there is a conflict, the following order applies: (a) an agreement signed by you and us, for the matters it covers; (b) these Terms; (c) the Plan details shown on our pricing page and in the dashboard when you bought; (d) the Documentation.

21.3 Assignment

You may not assign or transfer these Terms or your Account without our prior written consent. We may assign or transfer them, in whole or in part, to an affiliate, to a successor in a merger, acquisition, reorganisation or sale of assets, or otherwise with notice to you.

21.4 Force majeure

We are not liable for any delay or failure caused by events beyond our reasonable control, including natural disasters, epidemics, war, terrorism, civil unrest, labour disputes, actions of governments or authorities, sanctions, failures of internet, hosting, power or telecommunications providers, cyberattacks, and the acts, outages, blocks or policy changes of Third-Party Services and sources, including X.

21.5 Notices

We may give you notices by email to the address on your Account, in the dashboard or on this page; an email notice is received when it is sent. Legal notices to us must be sent by email to contacts@sorsa.io with "Legal notice" in the subject line. Support tickets and chat messages are not legal notices.

21.6 Electronic communications

You agree to receive communications from us electronically. Agreements, notices, disclosures and other communications we provide electronically satisfy any legal requirement that they be in writing.

21.7 Language

These Terms are written in English. We may provide translations for convenience. If a translation differs from the English version, the English version prevails.

21.8 Severability

If any provision of these Terms is held invalid or unenforceable, it will be enforced to the maximum extent permitted and limited only as far as necessary, and the remaining provisions stay in full force.

21.9 No waiver

A failure or delay in exercising a right is not a waiver of that right.

21.10 Relationship

You and we are independent contractors. These Terms do not create a partnership, joint venture, agency, employment or fiduciary relationship.

21.11 Third-party rights

Except for the Indemnified Parties under Section 16, no one other than you and us has any right to enforce these Terms, including under the Contracts (Rights of Third Parties) Act 2001 of Singapore.

21.12 Interpretation

Headings are for convenience only. "Including" and similar words mean "including without limitation". These Terms will not be interpreted against either party because that party drafted them.

22. Contact

Scouts Labs Inc (Sorsa API)
Intershore Chambers, PO Box 4642, Road Town, Tortola, VG1111, British Virgin Islands
Email: contacts@sorsa.io